Privacy & Cookie Policy

Last updated: June 2026

1. Who We Are

Éclat Collection is a luxury ski chalet referral agency operating at eclatcollection.co.uk. Our contact email is hello@eclatcollection.co.uk.

For the purposes of UK GDPR, Éclat Collection is the data controller responsible for your personal data.

2. What Data We Collect

We collect the following personal data when you complete our consultation quiz:

• Your name
• Your email address
• Your skiing preferences and requirements (skier type, group size, budget range, travel dates, chalet priorities)
• Your recommended resort match
• Any additional notes you choose to provide via our next steps page
• Date and time of submission

We also collect standard technical data automatically when you visit our website, including your IP address, browser type, pages visited and time spent on the site (via cookies — see Section 7).

3. How We Use Your Data

We use your personal data for the following purposes:

• To provide our service — to match you with appropriate ski chalets and resorts based on your requirements
• To contact you — to send you your personalised resort recommendation email and follow up regarding your enquiry
• To send nurture communications — follow-up emails over the days following your enquiry to keep you informed about relevant properties and opportunities
• To improve our service — to understand how visitors use our site and quiz
• To comply with legal obligations — to maintain records as required by law

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Consent — when you complete the quiz and tick the consent checkbox, you give us permission to contact you with your results and follow-up communications. You may withdraw this consent at any time by emailing hello@eclatcollection.co.uk.
• Legitimate interests — we have a legitimate interest in contacting you to follow up on your enquiry and provide the consultancy service you have requested.

5. Where Your Data Is Stored

Your data is stored and processed using the following third-party services:

• Airtable — our CRM database, where your enquiry details are stored. Airtable is a US-based service. Data transfers are covered under Airtable's Standard Contractual Clauses in compliance with UK GDPR.
• Make.com — our automation platform, which processes your data to trigger emails. Make.com operates on EU-based servers.
• Resend — our email delivery service, used to send your resort recommendation and follow-up emails.

All third-party services we use are bound by data processing agreements and operate in compliance with applicable data protection law.

6. How Long We Keep Your Data

We retain your personal data for a maximum of 24 months from the date of your enquiry, unless you ask us to delete it sooner or we are required to retain it for legal purposes. After this period, your data is securely deleted from our systems.

7. Cookie Policy

Our website uses cookies — small text files stored on your device — to improve your experience and understand how the site is used.

Essential Cookies

These are necessary for the website to function and cannot be switched off. They include cookies that remember your cookie preferences.

Analytics Cookies

We use Google Analytics to understand how visitors interact with our website. This includes data such as pages visited, time on site and general location (country/region level only). Google Analytics data is anonymised and does not identify you personally. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

Marketing Cookies

If you have consented, we may use cookies from Google Ads and Meta (Facebook/Instagram) to show you relevant advertisements on other platforms. These cookies track whether you have visited our site and may be used to build audience profiles for advertising purposes.

Managing Cookies

You can control and delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of this website. You can also manage your cookie preferences at any time using the cookie banner on this site.

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• Right of access — you can request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate data
• Right to erasure — you can ask us to delete your personal data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you can ask us to provide your data in a portable format
• Right to object — you can object to us processing your data for marketing purposes
• Right to withdraw consent — you can withdraw your consent at any time

To exercise any of these rights, please email us at hello@eclatcollection.co.uk. We will respond within 30 days.

9. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this privacy and cookie policy from time to time. The date at the top of this page will reflect when it was last updated. Continued use of our website following any changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions about this policy or how we handle your data, please contact us: